{"id":5532,"date":"2016-06-30T00:00:56","date_gmt":"2016-06-30T04:00:56","guid":{"rendered":"https:\/\/www.consigli.com\/?p=5532"},"modified":"2020-12-09T11:05:51","modified_gmt":"2020-12-09T16:05:51","slug":"confidence-builders-assuring-quality-at-every-scale","status":"publish","type":"post","link":"https:\/\/www.consigli.com\/confidence-builders-assuring-quality-at-every-scale\/","title":{"rendered":"Behind-the-Scenes: Building Quality at Every Scale"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/Fo_5v4xdB-s\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p>Not a line item to be crossed off, assuring the high quality of Consigli-built work is the result of a deeply integrated process through the full life span of each project.\u00a0At Consigli, our quality management process is not only the responsibility of the project team, but is one that actively leverages the collective experience and knowledge of other experts and tradespeople from across the company, bringing benefits to clients and project partners alike.<\/p>\n<p>A room full of intent senior construction managers\u2014listening, questioning, recommending\u2014provide an in-depth review of a proposed construction plan for the high-end renovation of an occupied, centrally located university facility.<\/p>\n<p>A jobsite superintendent and his foremen study their milestone schedule, looking ahead six weeks, assuring that their crews, materials and each sequence of work is shipshape, propelling the construction of a new school forward.<\/p>\n<p>These scenes are windows to the layered ways Consigli\u2019s teams assure a project\u2019s quality\u2014each an example of the firm\u2019s Quality Assurance\/Quality Control program in action.<\/p>\n<p>At the center of this effort is Consigli\u2019s Quality Manager, architect Ken Amano, who guides this integration, company-wide.<\/p>\n<p>Amano explains, \u201cThe truth is no project\u2019s design documents or specifications can really ever anticipate every single construction detail. Our Quality Assurance program is about shaping a mindset and an investigative process that addresses this reality, and provides the solutions for each team to build the very best project possible.\u201d<\/p>\n<h2>Peer Reviews Create Foundation for Project Quality<\/h2>\n<p>On a hot spring day, a group of Consigli\u2019s superintendents, project executives, managers and engineers gathered in Cambridge, Mass. for the peer review of a complex renovation project for Harvard Real Estate. While each Consigli project team is built of staff with directly comparable building experience, as Consigli Project Executive Ryan Jennette explains, \u201cOur Peer Review process is another way we minimize an internal \u2018silo-experience\u2019 and make sure we\u2019re sharing our incredibly valuable knowledge base with each other. At this early point in a project, ten heads are definitely better than two.\u201d<\/p>\n<p>Scheduled early in the life of a project, once the project team develops their initial construction schedule and logistics plan, this structured, half-day review session brings in a parallel team of Consigli staff experienced with the same type of project. A vital early step in Consigli\u2019s proactive Quality Assurance process, this review is part of Consigli\u2019s Quality Management for projects of all scales.<\/p>\n<p>The peer review for Harvard\u2019s Smith Campus Center project\u2014the extensive renovation of this iconic building in Harvard Square, originally designed by architect Josep Luis Sert\u2014began with an in-depth presentation of the project team\u2019s construction plan, then, the reviewers dove in. Together they examined every conceivable aspect of the work ahead\u2014from the core areas of schedule and logistics, to identifying top risks and opportunities, to assuring the best qualified subcontractors are part of the procurement process and identifying topics for the upcoming whole-team partnering session.<\/p>\n<p>Jennette, who has been instrumental in developing guidelines for the review process, explains in more detail, \u201cOur peer reviews also follow, ideally, our team\u2019s early, in-depth involvement in a project. Ideally we\u2019re onboard during the design process, and we\u2019ve been building a partnership with both architect and owner, and building a comprehensive plan for the design\u2019s construction. When possible, it\u2019s invaluable\u2014for everyone involved\u2014when we\u2019re on board at the schematic level of design or shortly after. With early involvement we are building the construction plan as the design is completed, this enables us to develop cost certainty through proper planning and also ensure the plan is agreed on and it\u2019s deeply understood and supported by everyone involved.\u201d<\/p>\n<p>Another recent peer review was of the construction plan for a corporate client\u2019s new facilities. Jennette describes some of the areas the reviewers focused on, \u201cThere is a lot of high-end millwork and feature space in the architect\u2019s design. We know we need to get it exactly right. To help ensure this, we have begun to review installation details prior to issuance of construction documents as well as reviewed in great detail the potential subcontractor list for millworkers. We are developing a bid list for all scopes that we\u2019re confident will help us build the product that our client is looking for. Also, in general, we discussed subs coverage and sub market, to involve a broader sub base to maintain competitive pricing and ensure value to our client, in a busy market.\u201d<\/p>\n<p>Jennette continued, \u201cThis peer team included our Senior Project Manager, John Lehane\u2014he was invaluable in his review of specialty ceilings which incorporate the use of millwork and \u2018NewMat.\u2019 This system involves fabric stretched over a framework, lit by backlighting\u2014it\u2019s a complex system and needs to be designed properly to allow for building maintenance over time and carefully installed to deliver the highest level of quality in construction details. Lehane recently finished installing similar ceilings for Kendall Square\u2019s Cambridge Center and MIT\u2019s new Morris and Sophie Chang Building. We discussed the details of those, we discussed attaching the NewMat and how it\u2019s built. John had a number of helpful insights.\u201d<\/p>\n<p>The reviewers also examined further ways to customize the Lean approach to the project, with input from the firm\u2019s Director of Lean Strategy, Cynthia Tsao. One tool discussed were Constraint Logs\u2014which help teams track who is resolving an issue, and when it will be cleared up. Jennette noted, \u201cIn this case, we\u2019re already using one\u2014sometimes the value in the Peer Review is the reaffirmation of our strategies.\u201d<\/p>\n<h2>Partners in Quality: Building Holbrook\u2019s PreK &#8211; 12 School<\/h2>\n<p>Talking with Project Manager Tim Vautour and Superintendent John Laperle\u2014Consigli\u2019s tag team for the Holbrook, Mass. PreK-12 school project\u2014about what distinguishes Consigli\u2019s quality management process, you understand just how integrated Consigli\u2019s quality management is with\u2014well\u2014Consigli\u2019s construction management. While each Consigli project has a customized Quality Assurance\/Quality Control plan that identifies both pre-construction quality assurance processes, and construction phase controls and inspections, the truth is, in some ways it is hard to talk about the quality control process as a separate management effort, because it is so deeply embedded.<\/p>\n<p>Vautour gave a quick overview of the dovetailed-relationship of construction management and quality assurance, \u201cQuality is the end result of a properly planned and managed project. It is not just enough to identify, plan for, manage, and resolve quality concerns\/issues for, say three-to-four key construction activities.\u00a0All pre-construction, construction, and close-out processes\u2014the\u00a0 development of the quality plan, sub pre-qualifying, procurement, pre-op meetings, schedule summit meetings, submittals, RFIs, deliveries, daily stand-up meetings, safety, contracts, changes, T&amp;M, deficiency log, punch list, etc.!\u2014have an impact on quality and need to be managed.\u00a0If each of these processes is not managed properly, issues will cause delays, which will compress the schedule and negatively impact the quality of any project.<\/p>\n<p>\u201cThe best construction managers plan each process of a project\u2019s life cycle, identify clear roles and responsibilities on the team, and properly manage each process.\u00a0And by manage I mean that the team member responsible defines the goals and flow of the process, defines responsibilities of those who impact the process, communicates expectations, identifies potential problems, creates plans to execute the process (including how to prevent\/resolve problems), develops relationships with stakeholders in the process, communicates deadlines, guides\/teaches\/follows up, holds people accountable and identifies and resolves issues quickly,\u201d Vautour explained.<\/p>\n<p>In planning the construction and the quality assurance processes for Massachusetts\u2019 first-ever inclusive PreK-12 school, opening in Holbrook in the fall of 2017, Vautour and Laperle worked closely with Boston-based Flansburgh Architects and SMMA, Holbrook\u2019s Owner\u2019s Project Manager, to fully understand the design for this new 217,000-square-foot, two-story building. Designed to host 1,095 students, it combines two distinct building areas, each with its own entrance, administration and facilities, one dedicated to the PreK-5 grades, the other for grades 6-12.<\/p>\n<p>Among the many aspects of the project that the team homed in on, are the project\u2019s one-of-kind architectural details, to fully understand the architect\u2019s vision and to determine exactly how these details would be constructed. Two central architectural details identified as needing particular planning and attention are the distinctive exterior copper panels that will grace the semi-circular fa\u00e7ade of the school, and the focal point of the auditorium\u2014a curving construction of laminated veneer lumber (LVL) slats\u2014which is both part of the auditorium\u2019s acoustical design, and a dramatic architectural feature.<\/p>\n<p>For the curving copper wall panels, building a mock-up\u2014a full scale prototype\u2014at the panel fabricator\u2019s shop helped explore and simplify a few unresolved design issues, resulting from an active dialogue that also included the Project Architect and Consigli\u2019s carpenter foreman during a recent off-site team review.<\/p>\n<p>Helping guide the process was Consigli\u2019s Quality Manager, Ken Amano, who explains Consigli\u2019s approach to mock-ups, \u201cWe identify what we will mock-up as early as possible. Especially when we get involved in the pre-construction phase, we make suggestions and work with the design team to come up with what gives the entire team and owner the most value. One advantage that comes from our ability to complete aspects of our projects with our in-house trades staff (to \u201cself-perform\u201d them)\u2014is that we can expedite complex mock-ups.\u201d<\/p>\n<p>This inherent advantage that Consigli has is both critical and integral to the firm\u2019s ability to closely control\u2014and therefore even more readily assure high quality construction\u2014Consigli\u2019s deep team of in-house trades staff, including carpenters, masons and laborers, numbers over 350 skilled craftsmen and women. In the case of Holbrook\u2019s new school, Consigli\u2019s own carpentry team will install both the exterior copper panels and the delicate acoustical slats. And, before beginning construction of either of these building components, they are building full-scale mock-ups of each, confirming material quality and construction techniques.<\/p>\n<p>Laperle, who with Vautour also teaches a course to Consigli\u2019s field staff called \u201cManaging the Project Life Cycle,\u201d explained, \u201cThe biggest thing to assure consistent, project-wide quality, is setting expectations together. If I get buy-in from the foremen, and they understand what my expectations are upfront, then they\u2019re onboard. This is a big part of our daily stand-up meetings with all the project foremen. I also can\u2019t stress how important daily stand-up meetings are. They are the best way to communicate everything\u2014quality, sequencing, roadblocks. Everything.\u201d<\/p>\n<p>A key management approach that Laperle uses are monthly \u201cSummit Meetings\u201d with all the trade foremen, where together they review the project milestones for the next six weeks of work. \u201cWe go back and forth and work through issues. We end up compromising, we develop buy-in on how to best approach the next six weeks.<\/p>\n<p>\u201cThis creates quality,\u201d said Laperle.<\/p>\n<p>Another way that Superintendent Laperle assures a trade team is fully engaged and committed to a project is to have them participate in the project\u2019s weekly milestone meeting once a week for the six weeks before they will be on-site to build their part of the scope. This way, by the time they begin, they know all the project\u2019s players, they know what\u2019s going on, and they know what the expectations are.<\/p>\n<p>And, in talking more about the evolution of construction management on a macro level\u2014and its corresponding impact on quality management\u2014Laperle elaborated, \u201cWhen I came into this field as a carpenter, about 25 years ago, it was just yelling. Everything was yelling. You were doing something and you were yelled at not to do it, or you weren\u2019t doing something, and you were yelled at to do it. As an industry, we\u2019ve come far. At Consigli we know that our relationship with the architect and building buy-in with our subs, makes a huge difference at every level.\u201d<\/p>\n<p>Vautour added, \u201cIt\u2019s all about respect. It\u2019s all about treating people fairly. And yes, sometimes there are hard conversations. But what we focus on\u2014and the only way to do it\u2014is to properly manage and communicate.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Not a line item to be crossed off, assuring the high quality of Consigli-built work is the result of a deeply integrated process through the full life span of each project.\u00a0At Consigli, our quality management process is not only the responsibility of the project team, but is one that actively<\/p>\n","protected":false},"author":2,"featured_media":9833,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[2],"tags":[85,58,128,126,129,130,127,125],"class_list":["post-5532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights","tag-academic","tag-boston","tag-cambridge","tag-higher-education","tag-holbrook","tag-k-12","tag-mit","tag-quality"],"acf":[],"yoast_head":"\n<title>Behind-the-Scenes: Building Quality at Every Scale - 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